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RETURN POLICY

WHAT IS TRU PRO's RETURN POLICY?

All products may be returned for a full refund to the original payment method provided if the items are returned to us within 30 days of you receiving the products. Please ensure that any product you wish to return is unused, in its original packaging, and has all tags attached. You agree that it is at the sole and absolute discretion of TRU PRO (Tier One Sports, DBA) to determine if the product has been used. If TRU PRO determines at the arrival of the product(s) at our warehouse that the item(s) has been used and therefore is not in resellable condition, TRU PRO will return it to the customer without a refund.

  • New racquets must show no signs of use and be returned in their original condition (e.g., plastic on the handle, all tags still attached, no scrapes on the bumper guards, polybag, etc.).
  • Bags must be returned in the original polybag, have all tags on, and show no signs of use.
  • String and other accessories must arrive in the original packaging, unopened and unused.

If you decide to return an item that was purchased in connection with a special offer (for example, buy 2, get 1 free), you will have to return all items that are connected to the special offer in order to receive a full refund.

Changed your mind and would like to exchange or return an item?

To start a return, please send us an email at info@truproofficial.com and let us know:

  • Your first and last name
  • Order #
  • The items you would like to exchange or return

If you have been referred by our staff to this page, please take the following steps:

  • Before returning the item, check that it is unopened and unused. All returned items that do NOT arrive in these conditions will be returned to the customer at the customer's cost.
  • Return the product back to us:

    RETURN MAILING ADDRESS:

    TIER ONE SPORTS
    4640 Cass Street #99720
    San Diego, CA 92109
    USA

 

  • IMPORTANT: We highly recommend using a delivery service that offers tracking for the package. This will give you confidence that the package arrived at our warehouse.
  • Email us your tracking # to info@truproofficial.com 
  • Once tracking information has been received, we will start the process of exchange or refund on our end.
  • In case of an exchange, please send us an email to info@truproofficial.com or a message inside the return envelope, including the string name, gauge, color, and quantity you would like to receive as an exchange.

Return or exchange an item where TRU PRO made a mistake with the order:

To start a return, please send us an email at info@truproofficial.com and let us know:

  • Your first and last name
  • Order #
  • The items you would like to exchange or return

Once the return is approved, TRU PRO will mail or email you a FREE return shipping label. Place the return shipping label on the outside of the return package and hand over the package to the mailing service stated on the return shipping label (USPS or UPS).

How long does it take to receive a refund on my return?

Once the item is received and back in the warehouse, refunds should be reflected on the account used during the purchase within 5-10 business days.